Court Reserve FAQ

Error messages generally indicate that you are asking for something the booking or reservation rules do not allow. Reservation rules differ by membership type and year as the Club manages court use. Click here to see the Reservation rules.

Booking restrictions vary by membership type. For more details, please check the following link.

Please refer to the booking rules/restrictions mentioned here. There is a guest fee per booking that is charged to the Club member that plays with guest(s).

To get detailed directions (with video) on how to book courts either from Desktop browser of mobile app, please follow the link. For a shorter version, please look at the steps below:

• Select Reservations, then Book a Court from the top menu bar; You will be presented with the booking grid for the current day; Use the arrows or calendar to change dates
• Click on the “Reserve” button for the court and time that you want for your start time
• Select a Reservation type:
  • Singles – you and one other member (this is the default)
  • Doubles – you and 3 other members (doubles can take up to 4 people)
  • Singles with guest – you and one guest
  • Doubles with guest(s) – you and up to 3 other members or guests
• Select a Duration (one hour for singles or one/two hours for doubles)
• Add the required number of Additional players
  • For each additional player, type the member name in the text box; You will receive a dropdown list of names that match your entry; Select the desired player
  • Press "Add Player"
• Click on “View More” in the Reservation disclosure. After reading it, check the box to indicate that you agree - to update
• Press "Save" to complete the reservation

Use the Singles with Guest or Doubles with Guest Reservation type, pay the guest fee, per booking, by credit card when you book. Make sure you have your guest fill out a Covid Waiver before you get to the court.

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Need more detailed instructions? Here they are:

• Select Reservations, then Book a Court from the top menu bar; You will be presented with the booking grid for the current day; Use the arrows or calendar to change dates
• Click on the “Reserve” button for the court and time that you want for your start time
• Select a Reservation type:
  • Singles with Guest – you and one non-member guest (see booking with guests)
  • Doubles with Guests – you and up to 3 non-member guests (see booking with guests) – total number of players between members and guests must be between 3-4
• Select a Duration
• Indicate # of guests – enter a minimum of 1; For each guest:
  • Enter guest first name, last name and optionally, telephone #
  • If booking on a mobile phone, press on the “$12 guest fee” to see the dialog for entering the guest name
• Add the required # of additional members to make up at least the minimum # of players for the booking type
  • For each additional player, type the member name in the text box; You will receive a dropdown list of names that match your entry; Select the desired player
  • Press Add Player
• Select Yes from the dropdown to confirm that all your guests will sign an online COVID waiver
• Click on View More within the Reservation disclosure and after reading it, select the checkbox to indicate that you agree
• Press save to complete the reservation
• The $12 guest fee must be paid by credit card within 15 minutes or the system cancels the booking.

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ON the mobile app:

Tap the > in the # of Guests box to get to the screen where you enter the number of guests.

Tap the > in the Guest #1 (or Guest #2 etc) boxes to enter your guest's or guests' names and phone numbers.

You must also consent that you know there is a waiver to fill out and that you will follow club rules. Court Reserve does not allow you to edit a non-guest booking to add a guest. Instead: you must delete the original booking and replace it with the Singles with Guest or Doubles with Guest Reservation Type to book your guest.   Please make sure that your guest(s) sign the online COVID waiver mentioned in the booking and that the name in the booking matches the name on the waiver.

If your child does not have login privileges and you wish to book on his behalf, follow the steps below. (If you wish to allow him to book a court, see the FAQ under Managing Family ->How do I edit my account to allow my child to book?)  

• Log onto your Court Reserve account
• Click on the Book A Courtbutton (or on Reservations and then Book a Courtif you are in the mobile app)
• Click Reserve on the booking grid, choosing the date/time/court you want.
• On the Book a reservation screen, click on the little triangle at the side of the Reserve for box, and select your child's name. (This is the Create Reservation screen in the app - tap on the Reserve for box and select your child.)
• Continue the booking as you would do for yourself

• Log onto your Court Reserve account as Parent/Guardina
• Click on Book A Court
• Click Reserve on the booking grid, choosing the date/time/court you want.
• On the Book a reservation screen, click on the little triangle at the side of the Reserve for box, and select your child's name. As you are booking for your child from your account, your name would be the default and you need to switch to his name, as you have no booking rights since you are not a paying member.

 

If your child wants to play with you as a Non-paying member or with another non-member, select the reservation type Singles with Guest, fill in the Guest name text box and complete the other information and press Save. After the booking, you have 15 minutes to pay the $12 guest fee or the booking will be canceled. The Club guest waiver can be filled out here (TBD).

 

If your child wants to play with another club member, select the reservation type Singles and type the member's name in the Additional Players text box. Complete the rest of the information and press Save.

Whether the Club cancels the court due to weather conditions or you cancel the court before your booking starts, a refund for your guest fee will be put in a queue for processing on Court Reserve. These refunds are done manually. It may take up to 2 weeks before the credit shows up. If in doubt about the weather, you can login and check Court camera, or simply cancel the court yourself (before the booking starts) to assure the refund.

If you want to change your Singles or Doubles booking to add a guest and have trouble doing so, please DELETE the original booking and add a new one with the proper type (Singles with Guest, Doubles with Guest).

In case of booking cancelation (regardless of the reason), your payment for guest fees will be refunded to the credit card that you used to pay the fees. Please give us few days to process a refund. When completed, you will receive email confirmation that funds are been credited to your credit card.

Yes, there is a video guide created by Court Reserve service provider on how to use any Internet browser to book a court. Video can be found here. Please keep in mind that you have to be logged into our portal before you can book a court.

Yes, there is a video how to use a mobile application that is created by the Court Reserve service provider. Please follow the link here.

The benefits of being grouped as a family are many. Primary users will be able to:

• Book courts not only for themselves but also on behalf of any member in the family

• Purchase memberships or trigger membership renewals for himself and each member of the family

• Elect to pay one combined bill for all the membership dues owed by the entire family

• Register for events and club activities which you and any other member of your family qualifies for

1. Login to Court Reserve.
2. Hover over My Account, select My Family
3. Select the Edit button next to your child's name in the family list and go to Personal Information
4. Click on the checkbox "Allow Child To Login And Use Booking Privileges"
5. Enter your child a unique email in the email field OR give him a unique username.
   1. Note: You can't share emails in Court Reserve; the system needs to be able to differentiate each person
6. Enter a starting password and confirm password
7. Press Save changes.
8. Share the login credentials you created with your child, and she or he will now be able to log in on her or his own.

If you are signed up on DPTC's Court Reserve as an individual but want to be grouped together with immediate family members, please email membership@dunlacetennis.com to let us know. You need to specify which person will be the primary member and categorize the other family members as either Spouse, Child or Other Adult. Note that sons and daughters who are 18 or over should be categorized as Other Adult. If you are currently grouped in a family, but would like to move to an individual account, just let our Membership Director know. This change needs to be done on the admin side. If you are just now signing up in Court Reserve at DPTC, you can create a family grouping for yourself when you create your account. (See the FAQ on the benefits of being a family and how to Create DPTC Court Reserve Accounts for a family).

Please refer to our Join page that has detailed information for various accounts and membership types.

If you are already on Court Reserve with another club, you must join Dunlace Park Tennis Club through your original Court Reserve account. Please refer to our Join page and select appropriate instructions on how to add DPTC to your existing Court Reserve account.

Please refer to the following link for details about offered memberships.

Most of the members received email with detailed instructions. If you missed it, we have documents posted here. Please pick the document that best describes your renewal situation and membership type that you would like to extend.

Error messages generally indicate that you are asking for something the booking or reservation rules do not allow. Reservation rules differ by membership type and year as the Club manages court use. Click here to see the Reservation rules.

Outstanding reservation limit is the total number of outstanding reservations you can have at one time (i.e. the number of reservations you have 'pending' that have not happened yet). Our reservation rules only allow for 2 pending/outstanding reservations. If you have not completed (not played) one of the two outstanding reservations, you will not be able to book a third one until  one of the two outstanding reservations is completed (played or in the past).

This message means you tried to book a court too far ahead of time for either yourself or one of the other people in the booking. Depending on your membership type, you can only book a court so many days ahead.   Click here to check out the different reservation rules.

A Non-member Guardian (a parent with a kid taking instruction at DPTC but who is not a member) cannot book a court or be booked on a court as a member. If an attempt is made to do so, this error occurs. A Non-member Guardian can be booked as a guest by any member including their child who has a junior membership.

Different membership types allow different numbers of hours to be booked on the system. If any member on the booking exceeds his maximum allowed hours, the booking will fail with this error. The person with too many hours cannot be booked until he uses up some of his booked court time. Unfortunately, the error does not specify which member has used up their booking time. Each person can see how much time they have on the system, by looking under My Account and then looking in My Reservations and counting the hours booked. Note that lessons, clinics and club activity do not count toward the maximum hours.

If you try to add a Court Reserve account with Dunlace Park Tennis Club and are told that your "email is already registered," it means that you are already have an account with us or with some other club that uses Court Reserve. The email address identifies you as the same person across multiple clubs. If you already have a plan or membership with DPTC, select Log In to access that account. If you already have a Court Reserve account with some other club, please do the following to sign up at DPTC:  

1. Sign onto your Court Reserve account at your other club.
2. Hover over My Account, select My Clubs from the drop down menu and then click Join an Organization
3. Type Dunlace Park in the Search for Organization textbox and select it
4. Click the Join Dunlace Park Tennis Club button.

Someone in your booking is not allowed to play during the times indicated in the error message, based on the restrictions on specified within their membership type. Please pick a valid time to book that person. See the booking restrictions here.

In order to renew or purchase new membership, date of birth (DOB) is required so proper membership can be assigned or purchased. If you do not have this information populated in your profile, you will get an error message and will not be able to purchase membership at our Club. To correct this problem, please login to our booking system (Court Reserve), hoover over your name and select Personal Information menu. On the next screen, populate your DOB and save. All fields with asterisk (*) are required. After that, you will be able to purchase appropriate membership.